Terms of Service.

These Terms of Service (the “Terms”) govern your use of the PursuitAgent platform and related services (the “Service”). By clicking “Sign up,” signing an order form, or accessing a workspace, you agree to these Terms. If you are accepting on behalf of an entity (“Customer”), you represent that you are authorized to bind it.

Paid Customers: an executed Order Form or Master Subscription Agreement (“MSA”) that references these Terms controls in the event of a conflict. The Grounded-AI Pledge published at /trust/grounded-ai-pledge is incorporated by reference and is a contractual term of the MSA.

Capitalized terms used in these Terms have the meanings below. Terms not defined here carry their plain-English meaning.

• “Authorized User” means an individual — an employee, contractor, reviewer, or SME — whom Customer has permitted to access the Service under Customer's subscription.
• “Customer Data” means all content Customer or Authorized Users upload to, generate in, or derive from the Service, including past proposals, RFP/RFQ/RFI documents, knowledge-base content blocks, drafts, citations, comments, tags, and win/loss outcomes.
• “Outputs” means AI-generated content produced by the Service on Customer's behalf — extractions, draft answers, summaries, style profiles, and similar artifacts. Outputs are Customer Data for purposes of ownership and confidentiality.
• “Subprocessor” means any third party engaged by PursuitAgent to process Customer Data in connection with the Service; the current list is published at /trust/security.
• “Documentation” means the product documentation, help articles, and trust pages published under bidforge.com.

PursuitAgent provides a proposal intelligence and generation platform: a knowledge base with source-grounded retrieval, an RFP analysis pipeline, a proposal builder with inline citations, and win/loss intelligence.

We may improve the Service continuously. We will not materially reduce the functionality of a Customer's subscribed tier during the term without at least 30 days' notice; the sole exception is a temporary change required to address a security, legal, or third-party-provider incident.

Customer is responsible for (i) the accuracy of account information, (ii) the acts and omissions of Authorized Users, (iii) maintaining the confidentiality of credentials, and (iv) promptly notifying us of any suspected unauthorized access. SSO/SAML is available on the Professional tier and above. Authorized Users may only use the Service in connection with Customer's own proposal activity.

Trial and paid workspaces require an account. Attempts to bypass access controls, workspace limits, upload limits, signed-URL TTLs, or security controls are prohibited.

Subject to these Terms and payment of applicable fees, PursuitAgent grants Customer a non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer's internal business purposes. All rights not expressly granted are reserved.

Customer may not, and may not permit Authorized Users or third parties to: (a) resell or sublicense the Service; (b) use the Service to build a competing product, benchmark without our written consent, or train a machine-learning model; (c) reverse-engineer, decompile, or attempt to extract the source code or model weights; (d) remove or obscure citations or attribution rendered by the Service; (e) use the Service in violation of law or third-party rights; or (f) interfere with the integrity, security, or performance of the Service.

As between the parties, Customer owns all right, title, and interest in and to Customer Data, including Outputs. Customer grants PursuitAgent a limited, non-exclusive license to process Customer Data solely to provide, maintain, secure, and support the Service for Customer and, where applicable, to exercise Customer's instructions under the Data Processing Addendum.

PursuitAgent will not use Customer Data to train, fine-tune, or improve any machine-learning model — ours or a third party's. This commitment is restated in §4 of the Grounded-AI Pledge. Aggregated or de-identified operational data (e.g., API latency, error rates, feature usage counts at the workspace level) may be used to operate and improve the Service, provided the result does not identify Customer or any individual.

Customer is responsible for the lawfulness of Customer Data it uploads — for example, ensuring it has the right to upload past proposals that may contain third-party content, and that any personal data inside Customer Data has a lawful basis for processing.

Customer will not use the Service to upload or generate content that is unlawful, infringing, defamatory, or that contains malware; to submit data Customer does not have rights to submit; to circumvent rate limits or security controls; to scrape or bulk-export the marketing site; or to impersonate another person or organization.

PursuitAgent may suspend access on short notice if continued use presents a material risk to the Service, to other customers, or to third parties (including an active security incident), and will restore access promptly once the risk is mitigated. Suspension does not waive Customer's payment obligations for the affected period except where the suspension is caused by PursuitAgent.

The Service depends on Subprocessors for hosting, object storage, extraction, embeddings, and AI inference. The current Subprocessor list and processing regions are published at /trust/security. PursuitAgent contracts with each AI-provider Subprocessor (Anthropic, OpenAI, Google AI) to prohibit the use of API inputs for training.

Customer may upload or export files from third-party tools and systems. Customer's use of those tools is governed by the terms between Customer and the third party; PursuitAgent is not responsible for third-party tool availability or accuracy, and any data Customer chooses to export from the Service to a third-party tool is outside the Service boundary.

Fees are set out on the applicable Order Form or, for self-serve plans, on the pricing page at bidforge.com/pricing. Subscriptions renew automatically at the end of each term for an equivalent renewal term unless either party gives written notice of non-renewal at least 30 days before the current term ends. Annual subscriptions are billed in advance; monthly subscriptions are billed monthly in advance.

Fees are net of taxes; Customer is responsible for sales, use, VAT, GST, and similar transaction taxes, excluding PursuitAgent's net-income taxes. Late payments accrue interest at 1.0% per month (or the lower maximum permitted by law) from the due date. We may suspend access for accounts more than 30 days past due after written notice.

Trials have no fees and no SLA. PursuitAgent may change trial limits, quotas, or feature availability with reasonable notice posted in the Service or on the pricing page.

These Terms apply from the first use of the Service and continue until the subscription ends. Either party may terminate for material breach if the breach is not cured within 30 days after written notice (15 business days for breach of the Grounded-AI Pledge, per §5 of the Pledge). Customer may terminate at any time for convenience by canceling the subscription in-product or via account management; fees paid in advance for the unused portion of the term are non-refundable except where these Terms or the MSA expressly provide otherwise.

On termination, (a) Authorized Users' access is disabled, (b) Customer has 30 days to export Customer Data using in-product export or a PursuitAgent-assisted export, and (c) Customer Data is deleted from production systems within 60 days of termination and from backups within 90 days. Sections that by their nature should survive — ownership (§6), confidentiality (§13), disclaimers (§11), indemnification (§12), limitation of liability (§13), and governing law (§15) — survive termination.

PursuitAgent warrants that it will provide the Service in a professional manner consistent with generally accepted industry practices and that the Service will materially conform to its Documentation during the subscription term. For breach of this warranty, Customer's sole remedy is for PursuitAgent to re-perform the non-conforming work and, if PursuitAgent cannot cure within a reasonable period, a pro-rata refund of fees paid for the non-conforming portion.

Except for the warranty above, the Service is provided “as is.” PursuitAgent disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. AI outputs are probabilistic — PursuitAgent's grounded-retrieval architecture is designed to reduce fabrication, and the Grounded-AI Pledge gives Customer a contractual termination right if that design fails — but no AI-assisted drafting system is error-free, and Customer is responsible for human review of Outputs before submission to any third party.

PursuitAgent will defend Customer against third-party claims alleging that Customer's authorized use of the Service infringes a US patent, copyright, or trademark, and will pay damages finally awarded or agreed in settlement, subject to customary carve-outs for combinations with non-PursuitAgent products, unauthorized modifications, use after a recall or required mitigation, and use outside the Documentation.

Customer will defend PursuitAgent against third-party claims arising from Customer Data that Customer did not have the right to upload, from Customer's violation of §7 (acceptable use), or from Customer's use of Outputs after material modification outside the Service. Each party's indemnity is conditioned on prompt notice, sole control of defense, and reasonable cooperation. The indemnifying party may not settle a claim in a way that admits fault by the other party or imposes non-monetary obligations without that party's consent.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility. Each party's aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by Customer to PursuitAgent in the 12 months preceding the event giving rise to the claim. These limits do not apply to (a) Customer's payment obligations, (b) either party's indemnification obligations under §12, or (c) damages arising from a party's gross negligence, willful misconduct, or breach of confidentiality.

Each party will protect the other's Confidential Information with at least the same degree of care it uses for its own, and in no event less than reasonable care, and will use it only for the purposes of these Terms. Customer Data is Customer's Confidential Information. Standard exceptions apply: information that is or becomes public through no fault of the receiver, was already known, is independently developed, or is lawfully received from a third party without confidentiality obligations.

Our processing of personal data is described in the Privacy Policy at /legal/privacy and, for paid Customers, in the Data Processing Addendum (DPA) made available on request at privacy@bidforge.com. The DPA incorporates the EU Standard Contractual Clauses (2021/914) and the UK International Data Transfer Addendum where required, and governs in the event of a conflict between these Terms and the DPA on data-protection matters.

Workspace document retention, export, and deletion commitments are described in the Privacy Policy and any applicable DPA or Order Form.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for any disputes that are not subject to arbitration under an executed MSA. If any provision is held unenforceable, the remainder of these Terms will continue in effect. Failure to enforce a provision is not a waiver.

These Terms, together with the Order Form, MSA, DPA, Privacy Policy, and Grounded-AI Pledge, are the entire agreement between the parties regarding the Service and supersede prior agreements on the same subject. Customer may not assign these Terms without PursuitAgent's consent, except to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all assets, provided the successor is not a competitor of PursuitAgent. Notices to PursuitAgent must be sent to legal@bidforge.com with a copy to the postal address published on bidforge.com/contact before GA. We may update these Terms; material changes get at least 30 days' advance notice to workspace administrators and are logged in the changelog below.