Blog · Tag
freshness.
3 posts in this archive.
SME collaboration, reconsidered
The 48% bottleneck hasn't moved in five years. Every playbook that attacks it via better communication has failed. The economic frame, three patterns that partially work, the one that fully works, what tooling must do.
Shipped: KB block freshness alerts in review
Stale KB content now flags itself before a reviewer touches it. The freshness signal sits inline on every drafted answer that cites a block past its refresh date.
Shipped: content-block freshness scores
Every KB block now carries a freshness score that decays as the source ages, drifts from the company's current marketing language, or contradicts a more recent block. Stale citations get caught at draft time.
See the proposal workflow
Take the 5-minute tour, then start a trial workspace when you're ready to run a real pursuit against your own source material.