Blog · Tag
sme-collaboration.
5 posts in this archive.
SME collaboration, reconsidered
The 48% bottleneck hasn't moved in five years. Every playbook that attacks it via better communication has failed. The economic frame, three patterns that partially work, the one that fully works, what tooling must do.
SME collaboration, reconsidered: the preview
The async-first SME workflow we wrote about all year was half-right. Two hundred real interviews and a year of customer data later, here is what we got right, what we got wrong, and what the canonical post tomorrow will argue.
SME collaboration, Part 4 of 4: a KB your SMEs will actually use
What makes an SME contribute to a knowledge base versus what makes them ignore the tool. Closing the four-part series — the structural choices that decide whether your KB compounds or rots.
SME collaboration, Part 3 of 4: the 20-minute capture call
The synchronous meeting that saves four days of draft revision when the question is genuinely complex. The agenda template, the recording-and-transcript discipline, and what gets routed to a capture call vs. an async ticket.
SME collaboration, Part 2 of 4: ticketed asks and response SLAs
Why 'just ping them on Slack' fails as an SME workflow, what a structured ticket form should contain, and the response SLAs that make the queue legible to engineering managers and proposal leads at the same time.
See the proposal workflow
Take the 5-minute tour, then start a trial workspace when you're ready to run a real pursuit against your own source material.